At least once a year we start evaluating our service contracts with our current vendors. Whether its perishables, dry goods, or repair and maintenance we all have criteria that are important to us. There are three characteristics most customers base their decisions on and they are the level of customer service, the quality of the product, and price. The best decisions are made when you trust that the vendor you chose is able to deliver all three characteristics. Here are a few suggestions in determining the value of service providers.
Understand the Market
There are many companies in the market that provide similar services. The price for a service is driven by what a competitor is willing to do for it. Do your research; you will find that there has been a market value set for the product or service. With this information get a few bids from different companies. Understand why one company has a higher price than another and how is it that another company can offer a much lower price.
If a company is promising the moon, make sure they can deliver. What better way to find out than asking a current customer of the company. If what the company is saying is true then there should be no hesitation in them providing you with a name and phone number of one or several of their current satisfied customers. Next, give them a call. It is not a job application where the responses are limited; they can be as candid as they want. Inform them what the company is promising and ask them if they will deliver. Ask them how long they’ve been with the vendor. Be blunt and ask if you would be happy in choosing the company as a vendor. Their response will tell you everything you will need to know.
Make sure the service provider carries sufficient insurance for your individual needs and understands the codes that dictate their industry. Focusing on the kitchen exhaust cleaning industry, they have to carry and maintain a high level of liability insurance for property damage and workers compensation. This carries a considerable amount of overhead. Most kitchen exhaust cleaning companies must also have well qualified technicians that pass a background check and are drug tested. You want to feel comfortable in your decision and that the vendor you choose has the knowledge and know how to get the job done right.
Remember there is always someone willing to do it cheaper. Always be wary of the lowest price bid you may not be happy with the quality of the product or service. Arm yourself with information to make a well informed decision. Once you have decided what characteristics are important to you and you have found a vendor that can deliver on your needs, rest assured that you have found the best value.
If you are looking for a commercial kitchen exhaust cleaning company take us into consideration and contact us for more information at 877.454.6790 and we will answer any of your questions.